FAQ’s

Do you have a question for us? Take a look through our Frequently Asked Questions before giving us a call.

If you are visiting us in a wheelchair we have two accessible spaces towards the front of our auditorium (seats F2 or E18). Additionally, should you need a PA/carer in order to visit us, we will offer them the accompanying seat (F3 or E17) free of charge!

For Blue Badge holders there are a number of spaces close by:

​London Street – 3 spaces (opposite Jarrold, accessed via Gaol Hill)
Gentleman’s Walk – 2 spaces (adjacent to the Halifax accessed via Gaol Hill)
Gentleman’s Walk – 5 spaces (adjacent to the market opposite Lloyds Bank accessed via Gaol Hill)
Brigg Street – 5 spaces (adjacent to Debenhams on the pedestrian zone, accessed via Theatre Street)
Bethel Street – 2 spaces (opposite Sir Issac Newton Free School), 2 spaces adjacent to City Hall customer centre entrance

If you are not a blue badge holder you can be dropped off at the bottom of St John’s Alley at Charing Cross, or at the top on Pottergate and walk the short distance to the theatre. There are seats available as soon as you enter the theatre foyer. Please ask our Front of House staff to assist you if necessary. Call us on 01603 620917 should you need further advice on your visit.

We have a bluetooth hearing loop system in place in the theatre. Please ask a member of our Front of House team upon your arrival should you require a headset.

There are a number of multi-storey or pay-and-display car parks close by:

St. Andrew’s Multi-Storey Car Park (1084 spaces) on St. Andrew’s Street / Duke Street – 5 minutes walk from Theatre.
St. Giles Multi-Storey Car Park (330 spaces) on St. Giles Street – 5 minutes walk from Theatre.
The Forum Underground Multi-Storey Car Park (206 Spaces) on Bethel Street – 8 minutes walk from Theatre.
The Barn Road Surface Pay-and-Display Car Park (147 Spaces) – 10 minutes from the Theatre

Doors usually open half an hour before the show start time. We recommend arriving around this time as it ensures plenty of time for you to hang your coats in the cloakroom, get a drink at our bar, visit the restroom, find your seats and get comfortable before the performance begins.

Yes – we have a cloakroom in the ladies toilets. It is unattended and any items left are done so at your own risk.

You can collect your pre-paid tickets on arrival, at the coffee bar. You will need to state the name the tickets are booked under and confirm your post-code in order to receive your tickets.

If you are collecting pre-paid tickets on a date different from that of the performance you can do say at any time during box-office opening hours. To find out when our box office is open, click here.

Don’t panic, our team member at the Box Office will be happy to re-print your ticket/s on your arrival.

We have recently partnered with The Iron House on St John Maddermarket, which is just a two minute walk from the theatre. This partnership entitles Maddermarket theatre goers to a generous 20% off their food and drinks bill when dining before a show. Tickets must be shown as proof on payment of the bill. Additionally we highly recommend booking a table as soon as you have your tickets should you wish to take advantage of this offer, to avoid disappointment (click here to do so).

We do not currently accept Theatre Tokens. We do however have our own vouchers which you can purchase as a gift. Please give our box office a call on 01603 620917, and a member of our team will be happy to assist you in your purchase.

Do you still have an unanswered question? Please do give our Box Office a call for any queries related to booking (01603 620917) or our Admin line for all other concerns (01603 626560).

Box Office 01603 620 917
Mon to Fri from 10am to 5pm